Orders & Shipping
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- Payment & Confirmations
- Changes & Cancellations
- Shipping & Tracking
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Payment & Confirmations
Which methods of payment does Coravin.co.uk accept?
We accept payment via MasterCard, VISA, PayPal, and Apple Pay via the App. We do not accept cheques or cash. Please note that we only accept one form of payment per order.
Will I get an email confirmation for my order?
Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.
I didn’t get an order confirmation number, but I see a charge on my credit/debit card. What do I do?
If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contact Coravin Customer Service on 020 3608 9115 or by sending an email to firstname.lastname@example.org.
Who is eligible to make a purchase on this site?
You must be at least 18 years of age to make a purchase on www.coravin.co.uk. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.
I received an error message when trying to check out. What does this mean?
The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address or a declined credit card. If you are concerned, we recommend calling your bank or Credit Card Company or contact Coravin Customer Service at email@example.com or on 020 3608 9115.
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Shipping & Tracking
How can I track my order?
1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.
3.) You can check your order status by clicking here and following the simple instructions.
4.) Using the tracking number provided on the Shipping Confirmation email, you can track your order on our carrier Seabourne's website
What is your shipping policy?
Orders placed by 12pm on business days (Monday to Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once your order has left our facility. Coravin uses every reasonable effort to fulfill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in fulfilling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by government guidelines and ship by the carrier designated by Coravin.
We only ship to mainland United Kingdom and Northern Ireland. We do not ship to the Channel Islands or the Isle of Man, and we do not refund VAT.
Is there Express Shipping?
At the moment we are not able to offer Express shipping to the UK due to delays at entry points. Standard shipping is still available.
Can I change my shipping options after my order has been placed?
No, we are not able to change or cancel an order once it has been placed. Please be sure to review your order details at checkout before submitting the order.