Return and warranty
If you purchased a Coravin System directly from www.coravin.com and are not completely satisfied with your product, you may return it within sixty (60) days of the purchase date. In order to return your Coravin System, please contact our customer services team at CSR_EU@coravin.com or 0203 6089 115 to receive a return merchandise authorization (RMA) number. We will reimburse you (excluding all shipping costs) for the purchase price of the returned Coravin System no later than sixty (60) days from the date of our receipt of such returned products accompanied by the applicable RMA. Coravin does not reimburse return shipping fees.
Please note: Coravin Capsules are non-returnable and will not be refunded.
If you purchased your Coravin System at one of our authorised retailers, please contact them directly for their returns policy information.
Coravin guarantees that your Coravin device will be free from defects in materials and workmanship for a period of two years from the date of purchase from Coravin or an authorised Coravin reseller or partner. We will, at our discretion, repair or replace any device that fails to comply with this warranty under normal use and following care instructions. Coravin may require presentation of the original proof of purchase to verify the purchase date. Please refer to the Legal section of this site for exclusions and other limitations. Coravin's warranty does NOT include coverage for the loss of or damage to any wine with respect to which the Coravin product was used.
How to make a claim
If you experience any problems with your Coravin System, please contact our customer services team at CSR_EU@coravin.com or 0203 6089 115. Upon confirmation and approval of your warranty claim, we will, at our sole discretion, either repair or replace the device.